The Loan Operations Department at Carver Bank is a powerhouse of expertise, efficiency, and dedication, with a combined experience spanning over a century among its skilled 8-member team. This department plays a crucial role in ensuring the seamless management of loans throughout their lifecycle, with a focus on excellence and customer satisfaction.
The department is organized into three highly specialized teams:
- Closing Team: Experts in precision and detail, the Closing Team ensures that the loan process culminates flawlessly. From thorough documentation to compliance checks, this team ensures that every loan closing is a smooth and timely experience for clients.
- Servicing Team: Serving as the backbone of ongoing loan management, the Servicing Team handles day-to-day loan responsibilities with efficiency and care. They work diligently to maintain records, address customer inquiries, and ensure that borrowers receive top-notch support throughout the life of their loans.
- Recovery Team: With a focus on resolution and strategy, the Recovery Team handles challenges with professionalism and a solutions-oriented approach. This team is tasked with managing non-performing loans and seeking amicable outcomes for all parties involved.
Together, these teams embody Carver Bank's commitment to excellence, delivering reliable, customer-focused service while upholding the highest standards of professionalism. With decades of collective expertise and a shared vision of success, the Loan Operations Department is an integral part of Carver Bank's mission to empower its clients and communities.
