To Our Valued Customers,

At Carver Bank, your security and privacy are our top priorities. We want to remind you that there are certain pieces of personal information we will never request from you by phone, email, or text message — because we already have what we need to verify your identity.

Carver Bank will never ask you for:

  • Your Online Banking username or password

  • One-time authentication codes sent to you via text or email

  • Your full Social Security number or full account numbers

  • Your debit or credit card for pickup — we will never come to your home to retrieve your card

If you receive a call, text, or email claiming to be from Carver Bank and something doesn’t feel right, please take the following steps:

Always dial our official number directly—do not redial the number that contacted you. This ensures you are speaking with an authorized Carver Bank representative.

Your safety matters. Thank you for choosing Carver Bank.