For All Mortgage Loans
Complaints regarding the servicing of your mortgage loan should be sent to our designated response team at:
Carver Federal Savings Bank
Attn: Loan Operations – Complaints
1825 Park Ave, 7th FL
New York, NY 10035
For Residential Mortgage Loans on Real Estate Located in New York
Complaints regarding the servicing of your mortgage should be sent to the:
New York State Department of Financial Services – Consumer Assistance Unit
Phone: 1-800-342-3736
Website: https://www.dfs.ny.gov
Documents provided will be in English. A translation and description of commonly used debt collection terms is available in multiple languages on the NY Consumer Affairs Department’s website:
https://www.nyc.gov/dca
For Residential Mortgage Loans on Real Estate Located in Texas
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO:
Texas Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201
Austin, Texas 78705
Complaint forms and instructions are available at: www.sml.texas.gov
Consumer Hotline: 1-877-276-5550
The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed and investigated by the department before payment of a claim.
For more information about the recovery fund, consult www.sml.texas.gov.
Additionally for All Residential Mortgage Loans
Complaints regarding the servicing of your mortgage may be sent to the Consumer Financial Protection Bureau:
Website: https://www.consumerfinance.gov/complaint/
Mail: Consumer Financial Protection Bureau
PO Box 27170
Washington, DC 20038
Phone: (855) 411-2372
TTY/TDD: (855) 729-2372
Hours: 8 a.m.–8 p.m. ET, Monday–Friday (except federal holidays)
